Data Deletion Instructions
How to request deletion of your data from abctrading
Your Right to Data Deletion
At abctrading, we respect your privacy and your right to control your personal data. You can request the deletion of your personal information at any time. This page explains what data we collect, how to request deletion, and what happens when you do.
What Data We Store
When you use our services, we may store the following information:
- Account information (name, email address, contact details)
- Facebook Page access tokens and permissions
- Content you create or schedule for publishing
- Marketing campaign data and analytics
- Communication history with our support team
- Usage data and service logs
How to Request Data Deletion
You have three options to request deletion of your data:
Option 1: Email Request
Send an email to privacy@abctrading.com with the subject line "Data Deletion Request" and include:
- Your full name
- Email address associated with your account
- Confirmation that you want to delete all your data
Option 2: Account Settings
If you have an active account, log in and navigate to Settings → Privacy → Delete Account. Follow the on-screen instructions to permanently delete your account and all associated data.
Option 3: Facebook App Settings
If you connected through Facebook:
- Go to your Facebook Settings & Privacy
- Click on "Settings"
- Navigate to "Apps and Websites"
- Find "abctrading" in the list
- Click "Remove" and follow the prompts
Note: This removes the app connection but doesn't delete data stored on our servers. Please also email us to ensure complete deletion.
What Happens After You Request Deletion
Confirmation
We'll send you a confirmation email within 24 hours acknowledging your request.
Processing
We'll process your deletion request within 30 days of receiving it.
Deletion
All your personal data will be permanently deleted from our active systems.
Completion
You'll receive a final confirmation email once the deletion is complete.
Important Information
⚠️ This Action is Permanent
Once your data is deleted, it cannot be recovered. Make sure to download any content or information you want to keep before requesting deletion.
- Deletion is permanent and cannot be undone
- Some data may be retained for legal or regulatory compliance (typically anonymized)
- Backup copies may take up to 90 days to be fully purged from all systems
- Content published to Facebook Pages will remain on Facebook (you must delete it separately from Facebook)
- If you have an active subscription, it will be cancelled upon data deletion
Data Retention Exceptions
In certain circumstances, we may need to retain some information even after a deletion request:
- Legal obligations requiring us to retain certain records
- Ongoing disputes or legal proceedings
- Fraud prevention and security purposes
- Enforcing our Terms of Service
Any retained data will be kept to the minimum necessary and will be securely stored and protected.
Questions or Concerns?
If you have any questions about data deletion or our privacy practices, please contact us:
abctrading Privacy Team
Email: privacy@abctrading.com
General Contact: contact@abctrading.com
We typically respond to all inquiries within 48 hours.